Return & Refund Policy
Return Policy
At Fitueyes, your satisfaction is our priority. We provide professional buyer guidance and exceptional customer service. However, we understand that sometimes a product may not meet your expectations. To make your return process smooth and easy, we’ve outlined our Singapore-specific return and exchange policies below.
30-Day Risk-Free Return Policy
If you receive a defective, incorrect, or incomplete item, please contact us immediately, and we will address the issue promptly. For faster assistance, email us at supportsg@fitueyes.com with the following details:
- Order number
- Contact information
- Reason for the return
- Photos of any damages or flaws (if applicable)
Please retain all items and packaging materials until your claim is resolved. Once approved, we will issue a Return Merchandise Authorization (RMA) number for your case.
Do I Have to Pay for Shipping?
- Returns for product quality issues or wrong product received: We offer free shipping. A return label will be provided, and you can return the item(s) to our designated return address.
- Returns for non-quality issues: A SGD 25 fee will be applied. Once the fee is paid, we will provide a return label for your convenience.
Hassle-Free Exchange
If the item is in stock, we provide a hassle-free exchange.
- Exchanges are allowed within 24 hours of placing the order and before the package is shipped.
- If the package has already been shipped, exchanges cannot be made, but you can refuse the package upon delivery. A SGD 25 fee will be charged for the return in such cases.
Order Cancellation
- For orders not yet processed: Contact us as soon as possible to cancel.
- For processed or shipped orders: Cancellation is no longer possible. You may refuse the package upon delivery, but a SGD 25 fee will apply for the return.
General Guidelines for All Returns
- Items must be returned within 30 days of receipt.
- All items must be in their original condition. Returns of items that have been assembled will not be accepted.
- For quality-related issues or wrong products received, prepaid return labels are provided at no additional cost.
- For non-quality-related returns, a SGD 25 fee will be applied. Once the fee is paid, we will provide a return label for your convenience.
- Fitueyes is not responsible for returns lost or damaged during transit.
How to File a Claim?
Filing a claim is quick and easy. Simply contact our customer service team via email at supportsg@fitueyes.com. Please include all necessary details as outlined above.
For information on warranties, please click here.